Microsoft's Customer Engagement suite covers sales, customer service, field operations, marketing, project management and customer data. Most implementations barely scratch the surface. We go deeper — configuring and extending the apps your teams genuinely need, integrating them with your existing systems, and staying on to run them after go-live.
Book your audit →Every Dynamics 365 CE app connects to the same data layer, so information flows between sales, service, field and finance without re-keying or reconciliation.
Pipeline management, opportunity scoring, forecasting and quote generation — connected to email and calendar so reps spend their time selling, not updating records.
Case management, SLAs, a shared knowledge base and omnichannel support across email, phone, chat and portal. No query falls through, and resolution times are visible in real time.
Intelligent scheduling, a mobile technician app, asset and equipment history, preventive maintenance and automated work order creation — from job booked to invoice raised.
Segment your audience, run multi-channel campaigns, score leads and hand them to sales at exactly the right moment — with every touchpoint visible in the same platform.
Project planning, resource scheduling, time and expense capture and client billing in one place — connected to CRM so nothing gets lost between delivery and invoice.
Unify customer data from every source — CRM, ERP, website, support — into a single profile, with AI-driven predictions and audience segmentation built in.
"They didn't just build what we asked for — they understood our operation, pushed back where we were wrong, and delivered something our team adopted from day one."
A fixed-scope diagnosis that gives you a clear, costed roadmap before you commit to building. Yours to keep, either way.
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