The things serious buyers want to know before they pick up the phone.

Because free advice is worth what you pay for it. A paid audit means we do the real work of understanding your operation, and you get a roadmap you own, whether you build with us or not. It also means the build we quote is scoped properly, so the price holds.

A clear map of your current processes and where they break down, a prioritised list of automation and AI opportunities ranked by return, a Dynamics 365 and custom-build suitability assessment, a hard number on the cost of the status quo, and a costed ninety-day roadmap. It is a plan, not a pitch, and it is yours to keep.

It starts at £2,500. The exact figure depends on the size and complexity of your operation, which we agree up front as a fixed price before any work begins. No open-ended day rates, no surprises.

Yes. If you go ahead with an implementation, the audit fee is set against the cost of the build. You are not paying twice to get started.

Most audits are delivered within a few weeks of the kick-off, depending on scope and how quickly we can access the right people and systems. We agree the timeline with you in the proposal.

Then that is what it says, and you have saved yourself a great deal of money. The most expensive mistake in business technology is building the wrong thing well. Sometimes the right answer is a smaller fix, or finishing the setup of a system you already pay for. We would rather tell you that than sell you a build you do not need.

If manual processes and disconnected systems are costing you real money (usually 20 to 250 people), yes. If you are a one-person business looking for a cheap website, we are probably not the right fit, and we will tell you so honestly.

Rarely. We run senior-led, fixed-scope engagements and scale delivery through a vetted specialist team, so larger programmes are well within reach. If a piece of work genuinely needs a different kind of partner, we will say so rather than overreach.

Our strongest work is with operations-heavy organisations: professional services, the public sector, and mid-size private firms where admin drag is directly costing billable time. The common thread is not the industry, it is manual process and systems that do not talk to each other.

We can, and we have, but it is not where we add the most value. Our focus is organisational systems: CRM, Field Service, automation and the platforms that run a business day to day. If you need a brochure website, you will get better value elsewhere, and we will happily say so.

Then we do not use it. D365 is what we are genuinely expert in and it is the pattern our best work keeps following, but the tool serves the outcome, not the other way round. Where it fits, it is powerful. Where it does not, we will say so and build bespoke instead. The audit is where we work out which.

We build it. AppHatch owns strategy, architecture, project governance and quality, and delivers with a senior team to a written standard. You buy our standard, with one quality gate and one point of accountability, never a hand-off to a stranger.

A senior lead owns the architecture, the quality gate and the relationship from start to finish. Underneath that, we bring in vetted specialists for configuration, build and testing as the work needs them. The difference that matters: you buy AppHatch's standard and our sign-off, not a freelancer's. The accountability stays with us.

Everything runs to a written delivery standard: architecture patterns, a code-review checklist, a definition of done and a final QA gate the senior lead signs off. Nothing reaches you without passing it. That standard is what lets us scale delivery without quality slipping.

Yes. We work with clients across the UK, on site where it helps and remotely where it does not. We will agree the right mix with you at the start of the engagement.

Implementation projects typically run from £15,000 to £100,000, depending on scope. We never quote that range as a guess. The figure comes from the audit, where we scope the work properly, so the fixed price we give you is one we can stand behind.

Fixed-price, scoped from the audit. Fixed pricing only works when the scope is genuinely understood, which is exactly what the paid diagnostic is for. It means you know the cost before you commit, and the risk of overrun sits with us, not you.

Every project has a clear scope and a simple change-control process. If you want something beyond what was agreed, we price it transparently and you decide before any work happens. No quiet scope creep, no surprise invoices.

You do. On completion and payment, the intellectual property in what we build for you is yours. The roadmap from the audit is yours to keep regardless of whether you build with us. We will set the specifics out in the contract before work starts.

It gets better. Our Managed Systems Partner retainer covers monitoring, maintenance, optimisation and a monthly improvement budget with a quarterly strategy review: a real partnership, not a break-fix support line.

No. You own what we build and you are free to run it yourself or take support elsewhere. Most clients choose the retainer because a system that keeps being improved earns more than one that is left to drift, but it is your call, never a lock-in.

It depends on the size of the system and the level of partnership you want, typically from £1,000 to £10,000 a month. We scope it to what you actually run, so you are not paying for cover you do not need.

Yes. Handover includes documentation and training so your team is confident running the system day to day. A build nobody can use is a failed build, so we treat adoption as part of the work, not an afterthought.